Can you remember the day your child opened their first present?
Martin de Graaf and Amber Rout can.
The couple's son, Leo, was eight years old, and he needed months of therapy to get there.
"That birthday, he opened all his presents. And then at Christmas, he opened every present under the tree and everyone else's," Mr de Graaf said.
Even the little decorative presents on the tree.
"After eight years of your child not opening a present, it gets pretty depressing, when you have birthdays and Christmas, and every other kid's excited," Ms Rout said.
"You give him all these presents then you wake up in the morning and they're all still sitting there. I've got to open them."
Ms Rout said Leo probably didn't understand there was something inside the wrapping.
Leo has autism, epilepsy and intellectual disability and needed professional therapy and care to live "like a normal child".
When the family moved to Moruya, a carer looked after Leo a couple of hours a fortnight, and he saw a speech therapist once a month - but it wasn't nearly enough.
"We really needed therapy and services to help control Leo at that stage because he wasn't sleeping, he was crying, melting down all the time, sensory overloaded," Mr de Graaf said.
Leo is sensitive to noise, could not concentrate, pushed people away and hit himself when he was upset.
Ms Rout coped day-to-day.
"It was lonely and very isolating," she said.
The couple even separated at one stage.
"It was too hard," Mr de Graff said.
Then everything changed.
High school's a bit daunting, but now we know we've got this team behind us, and behind Leo, we feel a bit more comfortable.Amber Rout
Occupational therapist Jessica Hannan arrived in the area, and worked with Leo opening presents, blowing out candles, playing balloon tennis, and even eating cucumber and carrot instead of bland, processed foods.
"I was like, 'oh my God'," Ms Rout said.
"It's little, tiny things like that people take for granted."
Mr de Graaf said NDIS helped them afford one-on-one care for Leo, and brought therapists to the area.
"Without NDIS, I don't think we'd be in the position we are now," he said.
"Therapists had no incentive to come to the area because they were too expensive.
"(Now,) there's so much money in therapy that it brings professions to rural areas and they, don't only survive, but can make big businesses," he said.
Read the occupational therapist's story: Jessica Hannan speaks out on disability services in Shire
The family can now afford two casual support workers, and a weekly combined occupational and speech therapy session.
"Just to have Jess keep him calm, that's a huge help because when he's calm is the only time you can teach him anything," Mr de Graaf said.
"I think we've made more progress in the last two years than in the first eight years. That's how far we've come."
The couple was glad schools were supportive of Ms Hannan and her strategies.
"High school's a bit daunting, but now we know we've got this team behind us, and behind Leo, we feel a bit more comfortable," Ms Rout said.
"I wanted Leo to grow up on the coast, it's a beautiful place to grow up. It's where I grew up."
Ms Hannan won the Outstanding Young Entrepreneur Award at the 2019 Eurobodalla Business Awards.
Mr de Graaf said he hopes she never leaves.
"We would do anything to keep her here," Mr de Graaf said.