Resting Pets is a new local service that started offering individual pet cremations a few months ago.
Susan and Jonathan spent close to 18 months planning and setting up their facilities.
They have lived in Moryua for 12 years, having decided it was more suited to them than Sydney.
Susan – who is also a local artist – has had a few previous professions, including some that meant either caring for, or surrounding herself with, animals.
In Sydney’s North Shore Susan was a veterinary nurse in a vet hospital for a couple of years. Since moving to Moryua, Susan also provided customer service at Mogo Zoo for a while.
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Susan and Jonathan decided to start Resting Pets Cremations after they lost their own two previous Jack Russell dogs within six months of each other.
After their own experience, they felt that this region deserves a personal, caring, individualised service because losing a furry best friend is hard. They also discovered “People really do want something local.”
When they collect your pet and return your pet, Susan’s way of offering some comfort is to use the expression “They’re in a world of hugs and bunny rugs, we say.”.
Susan also says a service like theirs “has got to be a really personal touch”.
In doing so, they “Refer to the pet with their name. We also ask the person how they’re going,” which is obviously a pertinent question.
“We keep it really simple and try to get people to feel like that it is someone like them talking to them,” because in reality, it is. It helps to know that someone empathetic cares.
They will pick up your pet from any vet, or your home by arrangement, and Susan says “there’s nearly 10 vets that we’re looking after at the moment.”
Those new relationships are also going well, too.
“The vets have been really fantastic. A lot of the local vets have been extremely supportive.”
Helpfully for the vets, “the other thing we’ve done is keep as much out of their hands as possible. We call the client, and say fluffy is ready to come home.”
Another aspect they felt was important is having one price for a choice of urns, and calling a day or two later to see how you’re going and perhaps what urn you’d like.
Pet owners have also been quite supportive and appreciative, with Susan noting they have received cards thanking Resting Pets for helping them through a difficult time.
Also important, is only providing individual cremations. They spent the money on the Cremulator equipment so that everyone has their own little area.
Memories are also important so you can choose from a range of ways to keep them.
Finally, one last expression Susan wanted to leave us with was “True friends leave little paw prints on your heart.”