Broulee aged-care facility Banksia Lodge has received the tick of approval after a quality audit on May 7, 2019.
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The facility met all 44 expected outcomes during the Aged Care Quality and Safety Commission's quality audit after previously failing to meet a number of expected outcomes during a re-accreditation inspection in December, 2018.
Banksia CEO, Graham Wise, said it had been a challenging time for staff, residents, and families.
"The extent of required changes and the speed at which we implemented them created some disruption," he said. "However, the changes have been very positively received by our most important stakeholders - our residents - and have been effective in improving performance, quality, service, and safety."
Mr Wise thanked residents and their families for sticking with Banksia Lodge throughout the audit.
"Banksia has maintained a dialogue with residents, families, and staff throughout this time, ensuring clear and transparent communication about initial failures and the subsequent plan to address these issues and deliver improved performance," he said. "I sincerely thank our residents and their families for their support, understanding, and engagement through the process."
A Banksia Lodge spokesperson said the facility will continue to implement its plan for continuous improvement, and will monitor quality, service, and safety to ensure sustained compliance.
Banksia Lodge is due for re-accreditation in April, 2020.