MEMO to Southern Phone: I suggest you get your staff together and explain to them how important the people of this area are to your organisation, or is it a case of we’re now in the big league and we can act like the big boys and treat our customers with disdain?
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Cheryl Drake, (Bay Post, letters, July 16) as well as my wife and I, were some of the people that experienced difficulty with the change in the email platform. It would be interesting to see how many others had to muddle their way through something that was initiated by you, and was it really necessary?
The inconvenience was bad enough, but the treatment meted out by your representative when we sought assistance was disgraceful. There was a total lack of empathy with the problems being experienced and no solution as to how the problem could be rectified.
It was only after we sought the help of our neighbour, an IT specialist, that we were once again online.
Southern Phone’s customer/staff relationship was great at the outset, what has changed? Get your act together.
Alex Wallensky
Broulee